![]() I had one window in our unit and when I opened the blinds I noticed there was a security camera. ![]() Everytime we made a sound or movement in our room the dog would bark and howl. We could hear every time they opened and shut their door. ![]() We could hear them word for work on what they were saying. We had a room that had an adjoining door to another room. I took the bag of dirty diapers and picked up the trash and threw it away. The grounds had trash and cigarette butts laying all over. Upon arrival of our stay we found a bag of dirty diapers laying in our entrance. Blaming your cheapness on the people in your area that want and need a livable wage is ridiculous!… There is NO EXCUSE for you to be understaffed, and LESS excuse for you to expect your customers to deal with it. If that prospect would not have broken my son’s heart I would have. The moment I walked in and seen the signs that said you were understaffed I wanted a refund. I expect that you will pay your employees well so that I don’t have to suffer when I am on vacation at your hotel. As a consumer, I LITERALLY DO NOT CARE if you make a $5 profit this year at that hotel because I know WHERE you make your money. The temperature isn’t warm inside the water park anymore because of apparent cut-backs. Housekeeping is so understaffed that they will be pounding on your door to wake your children bright and early because if they don’t they won’t be able to clean all their rooms by the 4pm check-in times. They can continue to charge their customers, though, even though the arcade is closed, the restaurant is slow, way overpriced, and the waitresses are rude and understaffed. No masks in the entire hotel by staff or guests, yet signs up everywhere advertising they are short-staffed because apparently they can’t pay employees enough to work during Covid. Also, no wi-fi in the room…Īwful visit because of poor management. They handled it very well but I would not stay here again due to inconsiderate people not following the rules. Listened to my concerns and ultimately refunded me part of my stay. In the morning I complained to the manager, as I did not want to get blamed and charged the smoking fee. In the night I was sneezing and nauseated from the smell. The housekeeping supervisor suggested it was adjoining room that was smoking, although the whole facility is non smoking. We even pointed out many used cigarette butts outside the door for a ‘non smoking” room with a supposed $150 clean up fee. Unfortunately it did nothing at all because the whole premise was saturated with stale cigarette smoke. She brought an air purifier and set it on for 2 hours. She was super in understanding our dilemma. They sent housekeeping supervisor immediately over. The place was clean, but upon entrance into our NON smoking room, it reeked of smoke. Hotels near Central Michigan University.Hotels near Saginaw Chippewa Tribal College.Hotels near Blue Gator Sports Pub & Grill.Hotels near Mount Pleasant Discovery Museum.Hotels near Kids Quest and Cyber Quest at Soaring Eagle Casino Resort.Mount Pleasant Cheap Pet Friendly Hotels.Hotels near The Retreat at Soaring Eagle.
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